Renaissance Phoenix Downtown Hotel

A F

a week ago

Great and very posh hotel. Second time here and enjoyed both times. If they could only improve the service at the restaurant, I would give them 5 stars. Slowest service I have ever encountered anywhere. Breakfast - ordered omelet - 30 minutes later, still nothing! 30 minutes, I am not kidding. 40 minutes later, still nothing, so I walked away. Terrible service!

Jo Ann Underwood

3 months ago

Lovely Hotel conveniently located in downtown Phoenix. The hotel is beautifully decorated with exciting and eye grabbing art installations throughout the lobby. The hospitality expressed throughout is that for a family visit or work geared travel. Upon entering the lobby and before the check, you find a casually appealing open work station. The dining room / bar is upscale western themed. All employees are outstanding! I felt completely accommodated during our stay. The large rooftop terrace has a small pool, tables and chairs for a relaxing sit. In the lower level of the hotel, a map highlighting “26 Blocks” which is an art installation featuring essays & photographs. Take a walk to look at these highlighted features that also include brightly painted murals.

Steven Kessel

2 weeks ago

Had a nice stay, but after I left I noticed a double charge on my credit card. I have now spent hours and multiple attempts to try and resolves this. They have acknowledged the double charge but have not issued a refund and do not return my calls. I would never normally leave a bad review but this is completely unacceptable!

Laura Castille

3 months ago

We have stayed here before and love it. You now have to call to restock amenities and our coffee was not stocked initially. We didnt love that. Cool art and fun decor. Pool Terrance is nice. Location is excellent. Walk to stadiums and bars. Excellent bar in hotel.

Michele Stubbe

2 months ago

Established hotel with a posh lobby, rooms are spacious and the beds are comfortable. The food at Dust Cutter was decent but I wanted more variety. I really enjoyed the Salmon. Everyone was very friendly especially Andrew and Gino at Dust Cutter. Stayed 5 days and not once was my room cleaned, the bathroom wallpaper was damaged a bit and the ceiling in the sleeping area either had a hole or there was mold, no in room microwave but there is one by the elevator for everyone on the floor to use. It wasn't concerning enough for me to ask for a new room but I do expect posh rooms for the price.