Half Price Books

Melissa Bell

a month ago

Horrible gm and customer service. Some customers can not wear masks. They have seizures or other medical conditions that medical professionals have stated they are unable to wear a mask as it can harm them. The way you speak to people will take you a long way. You do realize when you are blatantly rude to people for no reason they will tell others. There is no reason to be ugly even if you are enforcing tbe company polices. Customer service is key. This place is lacking it.

Kim Felt

a month ago

I wear my plastic shield mask everywhere including to dr offices & the hospital, but I was told that I must wear a cloth/paper mask. I left, but as I was turning to leave I was informed about how my mask was not protecting others & that my air we would go around it to infect others. She went into quite a speech to me. I really was polite and left. The real rub is I was just there shopping with my shield recently, no issues. Consistency would be appreciated.

Brandy Taylor

a month ago

HPB used to be one of my favorite books stores. Until today. I cannot wear a mask. It is not that choose not to. It is that I cannot. I was told I could not shop there because I can’t wear a mask. Oh, but I could tell them the books I wanted and they could get them for me. Um...no. I did not drive an hour and a half for this. The whole purpose was for my 11 year old autistic daughter to choose her own books, to shop for her new favorite reads. How do I explain to my child that she can’t shop because I am not welcome there due to medical conditions. Poor girl cried most of the hour drive to Books a Million where we were not only welcomed, but received amazing service. Who cares that the governor says there are exemptions for those with health conditions. Obviously HPB doesn’t.

Gabriel Taylor

a month ago

Another business that doesn’t respect medical autonomy. My wife cannot wear a face mask due to health complications. They don’t care. We drove an hour and a half to come only to be denied the right to shop. Don’t waste your money here. Go to a business that actually cares. Not to mention my daughter and I are both autistic and with my wife’s asthma at other health issues, we are all covered under state mask exemptions anyway. They should also remember that with the mask mandate being lifted, kicking people out with medical conditions is discriminatory and thus highly illegal.

P G

a month ago

Joseph Mora (store manager) -- time to educate yourself and your employees and treat people with kindness and respect. I will not be returning to your store!! Living life has always come with risks. I’d rather take a little more risk and live in a free society than live in a tyrannical one with slightly less risk. This 'used book' store is denying access to people who cannot wear a face mask (due to a disability). Apparently they think that by offering curbside pick up, they can get away with enforcing exclusion to those with disabilities. Shoppers beware - this store manager calls the Tyler police to enforce his mask policy. Shame on you!!