10-50 Willow St, Shoreditch, London EC2A 4BH, UK
Book this for my 50th birthday. Absolutely poor service. Left ages to be served drinks - 30 minutes and had to get the reception staff to call someone to take drinks order. When ordering food the waiter could not give advice on what to order and when asked what something was he could just say yes that is nice. The food was served quickly and then plates cleared so quick that there was still food on them. To our surprise the waiting staff cleared the plates away and asked if we wanted the deserts menu. We thought they were clearing the plates for the mains and when we asked if we could have some more food the waiter said yes deserts as food would take too long. Finally waited for 30 minutes to get a waiters attention and we ended up going to the receptionist and asking for the bill. I requested the service charge to be removed and the reception staff seemed life less and did not even ask if we had any feedback. I paid the bill and not even a thank you from the reception team.
I had a couples spa here for my birthday, we were a bit late but they still managed to see us. On arrival you have a questionnaire to fill in and there is also a smoothie awaiting. The ladies that work here are great at what they do and continuously check if you’re comfortable.
Quiet, beautiful and comfortable. My experience at Nobu was exceptional and the decor, staff and atmosphere made my stay memorable in the best ways. I will be back and I hope my next stay is as pleasant as this one.
Very Clean, Modern Hotel Located in the Center of Shoreditch. All pluses across the board. As I sit in the conner of the lobby, I have been listening to the staff. What I can rave about is that they genuinely care about the guest. Comments,'No the guest comes first, we will move them if needed", "Is the Guest happy?Yes? Good." They greet everyone with a smile. One downside, is that there is construction going on until Dec,2019. So the occasional Jackhammer preventing you from the afternoon Nap. But, again the staff will find a solution to keep you happy and business.
Cool hotel. Yes, associated with the work famous Nobu restaurant. Nobu room service! Yay. Great lounge and gym and the rooms are comfortable. Very Zen vibe. My new favorite hotel in London.
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