37 Malvern Rd, London NW6 5PS, UK
Wish I could give this place 0. Such a shame considering we order from here on a regular basis. Started with an issue with an order via ‘Just Eat’ that we never received. Whilst calling to find out where the order was, we received a load of abuse to why it was our fault for not answering our phone to confirm the order. Baring in mind we had a confirmation email for the order itself, received no calls to which her argument was the phone went straight to voicemail. Again never received. Whilst arguing these points she contradicted herself time and time again. Even telling us just eat had a fake address even though they had tried to deliver and we hadn’t answered? Clearly they had made a mistake however, the way the dealt with it was completely unacceptable and not what anyone deserves. The girl on reception was extremely rude and racist. Whilst speaking perfectly good English to myself, I simply asked for an account of what had happened from their point to use as a complaint to ‘Just Eat’ - considering they claimed it was a fault on their behalf. To be told they’d send it in Chinese and I could use google translate. Usually really enjoy this places food and their service but clearly this one woman does not know how to work within public services, nor how to amend a mistake they have made.
I’m surprised to see so many bad reviews on here as I only ever order Chinese from Mayflower and I always have amazing food and service! The food is great and the portions are generous. They’re also really knowledgable on allergens and have always made my food gluten free where possible with no trouble at all :)
Food was rough. Not one thing I ordered did I enjoy. So greasy. My mushrooms were floating in oil. .
Good food, very good price. Lovely staff. My go to Chinese restaurant
To be completely honest the food did not taste that bad at all, however, I found this bloody animal inside my food! I ordered yesterday from JustEat mainly for the 20% off and because I wanted to try a different restaurant and IT WILL NOT HAPPEN AGAIN! I'm questioning the hygiene and cleanness of this place! Truly unacceptable. DO NOT BUY FOOD HERE!
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