R. Tomás Ribeiro 115, 1050-228 Lisboa, Portugal
We stayed at Real Palacio during our trip to Lisbon. I stayed with my mother and daughter for 4 nights in July.The hotel is very well located and is at a walking distance to the metro and the shopping mall! The hotels foyer has a typical Portuguese set up and had a warm feel to it.The breakfast buffet was also very nice especially the bread and cheese selection. The staff was wonderful at answering questions and explaining various things including giving directions. The service was great as we were given a charger for our phones as none of our plugs would fit. On request we were also given an ironing board . Highly recommended for family stays.
The location is quite good, with three metro stations within a 5 minute walk. The El Cortes ingles centre is very large and also quite close. However, we were initially given a handicap room. We requested an alternate room and they put is in the older part of the hotel. The room definitely showed its age, with peeling wall paper in many places and scratched up hardwood floors. The breakfast buffet was fairly large but the quality was just OK.
Good hotel but very cramped space in breakfast area. Restaurant provided an excellent dinner, outstanding cuisine and good service. You do need to book evening meal though, we didn't do this and had to go in search of another place to eat, after a tiring day of sightseeing.
I am shocked that this hotel is a 5-star hotel. I got to the hotel at 9am and was told that our room would not be ready till 3pm. I booked for a single queen size bed but when I got to the room, there was two twin size beds. I immediately went downstairs and before I even said anything, they said it’s about the beds right? I answered yes and they told me that they ran out of single queen size beds but housekeeping can combine the two twin size beds. I said fine but I’m thinking if this was possible, why didn’t they do that before I went to the room? Weird. I waited for house keeping to combine the beds and sleeping on the combined beds, you can tell that it’s two separate beds. In the rooms, the TV is a 27” screen which is very surprising for a “5 star hotel.” My room was missing the room service menu and pricing menu for the drinks. The room is quite small and the thermostat is quite outdated... it is not digital. The room is also missing night stands. The bathroom is very old as well. The tub is an old tub and the sink drain is clogged. There are not many bathroom amenities. There are no toothbrush or toothpaste and limited towels. Although the location is good, there are other hotels I’d rather try in the area. I will not be staying here in the future
Even the hotel building and rooms are not new and modern, I still like to give him a wonderful record of 5 stars. Very unique inner design showing the glorious history, and all reception staff are welling to help and response so quick and efficiency.
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