Epic Sana Algarve

Adam Weglarski

a month ago

Complementary two (2) bottles of mineral water should be replenished daily as per the one of the included amenities was charged by service room during check out!!! When they explained the reason why I should be charged, the explanation was that I took two bottles of water from Mini-bar, and everything in Mini-Bar is chargeable and not included. So when I asked where did they left included two bottles of water, answer was: sorry YOU HAVE TO PAY! Ridiculous! Complementary use of coffee, tea making facility was not charged and water should not be neither! and If I shouldn't consider water from mini-bar as a complimentary part - another two bottles must be left anywhere in the room. This is misleading the customer!! Service was not polite and even not willing to collaborate, even I've agreed about this same issue (bottle of water is complementary part) during the day with staff on previous shift. Unfortunately night shift during check out was not comprehensive for customer satisfaction!

Omaima Rojbani

3 months ago

Excellent service! great location near the beach. Another thing to add, I have lost a small bag of jewelry and it seems I forgot it in the hotel. I contacted the hotel and they sent it to me by mail. All items were restored and nothing was touched. Thank you!

Hannah Paulson

in the last week

Amazing place to stay! Wonderful beach access and delicious food! I can’t wait to come back!

Claudio

5 months ago

Phenomenal experience, including beach location, May end 2019. Staff is very attentive, led by Victor at the front desk and Carolina at the buffet dining. The buffet dining is both well prepared and laid out, with personal prepared options on request. Our Deluxe Suite was well appointed and equipped. Complimentary car valet service for both drop-off and retrieval was both prompt and protected in their garage. A remarkable experience.

Hui Chen

4 months ago

Stayed here for a business conference, and added on a couple of days for leisure, and so glad I did! The bed linens are very nice, room update and modern. There is night light and enough plugs for devices, except by the bedside. The service is friendly. Overall environment is very relaxing, with lots of comfortable seating areas: inside, shaded outdoors, and full outdoors, including poolside of course. There are at least three outdoor pools and one indoor. Access to the beach is available through paved trail going down the hill. The grounds are beautiful and fragrant with flowers and herbs. The breakfast is fulsome. The only imperfect is limited dining choices: at lunch, only the poolside restaurant is available; and dinner is only available in buffet form. There are a few casual eateries and pizzeria right outside the hotel as options.