29149 Chis., Mexico
Super special place
We were very excited to see this natural wonder. After the long journey in and paying 900 pesos for our family of five to enter and camp, the disappointment began. There is no infrastructure for camping and so we set up our tents on a slant, trying to avoid the rocks and horse poop from the horses who free range through the camping area. When you pay that much to camp, you expect minimum infrastructure and there was none of it and dirty bathrooms to boot. An hour and a half after we had set everything up- tents, air mattresses, etc. and as night was falling the same young girl (maybe 14 years old?) who had manned the entrance gate, charged us and let us in came back over to say that we had to pack up and leave because no animals were allowed and we had our dog with us (calm and on a leash). We were stunned! There had been no mention verbally or through signage that pets were not allowed. When I went to the owner for my refund and complained that he was not managing his business well to have let in guests who did not meet entrance criteria we had no way of knowing (no mention of it at the gate and no signs) he proceeded to blame the young lady at the gate and tell me that he was mad at her and would be following up (I heard him yelling at her as I left). It made my blood boil to watch an owner sit arrogantly at a table throughout a customer issue his poor management caused, as he delegated all challenging tasks to a child and then responded to my direct feedback with arrogance and complete lack of personal accountability as the owner. It made me sick to my stomach that a man like him would be making money off a substandard experience and that he had no shame to dump on a young and poorly trained employee. The sink hole is beautiful and we saw parrots fly in and out. It is lovely but very poorly managed and over priced and I personally feel relieved that I did not contribute financially to the wealth of a business owner with poor customer service, ethics and management skills.
beautiful place.but what it makes amazing its activities wich they offer. it complitly changed our view. we made zip lines and walked on the edge of the cave . its not difficult and not dangerous but increadible. and guids are very professional. they know 100%what they do. if you like adventure, nature , new amazing emotions its definitely place for you.
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