200 Av. du 2ème Cuirassier, 13420 Gémenos, France
Great place with a very accommodating and helpful host! Nice seating areas at the front and back of the hotel with magnificent views over the National park. Close to walking up the hills as much as the city Centre, which has got a beautiful local feel. The rooms and bathrooms are fine, if a bit small. Certainly sufficient for a comfortable night sleep. For a ** hotel ale Provence exceeds expectations!
Wonderful from A to Z. New pool, very friendly staff . Good breakfast. Restaurant Marius **** in walking distance!
Booked this hotel so my 2 kids could enjoy the day at the pool when whilst we were waiting to get into our other accommodation next day We booked this despite other hotels being cheaper as we wanted the pool Arrived late on Friday and were told the pool cannot be used as it is undergoing maintenance. Whilst I fully understand the need for this to happen, we did pay the extra to get a hotel w/ pool. On departure we left and politely asked if they could reflect the lack of available facilities we had booked on the invoice. (owner/Isabelle) looked puzzled and responded defensively. She failed to understand the facilities we had booked were not available, and made a drama by raising her voice and insulting me. She refused on the basis that I had prepaid and she didn't know how to offer this as she said it's not possible in a dismissive way. I informed her that if she would contact the travel agent they would happily reverse a small part. She shouted saying I'm saying she doesn't know how to do her job. At this point, shouting at your guests, insulting them and refusing to even acknowledge there was an issue, yes Isabelle, you do not know how to best perform your role. She then wanted us out of her hair and dismissed us saying she will call them and arrange a refund. No refund arrived Travel Agent reached out to her and Isabelle responded saying she changed her mind and is no longer offering anything! Basically she lied to us to get us out of her hair which tops off her behaviour!
Excellent service and presentation, very pleasant setting.
Good surprise for a 2 star. If the facade deserves a lick of paint, the rest of the hotel is neat and tastefully decorated. We stayed in this hotel for a seminar of 30 people The owner and the manager made sure that we had a pleasant stay despite this rather complex configuration. The pool is nice and the breakfast very appreciable too!
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