Sunny Days El Palacio Resort
Address
الغردقة، البحر الأحمر، Egypt

Sunny Days El Palacio Resort

الغردقة، البحر الأحمر، Egypt

RATING (3.7)

Reviews

Tara Petrović
Tara Petrović
2 weeks ago

I don’t know where to start with the things that are wrong with this hotel. The first day reception lost our passports, we waited for our room from 1pm until 3.30pm. Our tour guide told us that our room was ready at 1.30pm, but when we came to the front desk he said that if our passport wasn’t put on the front desk where everyone can see it, it is not ready. I tried explaining that the tour guide (which spoke Arabic) was sure that it was done and that he spoke to them, but the person at the front desk didn’t want to speak to me and just told me to wait for them to put it there. Two hours later, I checked with another person at the front desk, he was very pleasant and if it weren’t for him, we would never get into our room. He searched for our passports for 10 minutes and then found them at some shelf behind them where some books stand. The hygiene of the hotel is so bad, I’ve seen restaurant staff pick up chicken and bread off of the floor and put it back for people to eat, the way they ‘wash’ their glasses is to put a glass under some cold water and pour next person a drink. You can literally taste what a person before you was drinking if you pour water. We spent 6 out of 11 days on the toilet with food poisoning. The hotel staff that you tip and give money to is very nice to you, all the other people are very rude and inattentive. I must say the room service guy was very pleasant and professional, our rooms were meticulously cleaned every day with fresh towels, bed sheets and lots of water. The pool was nice, but nothing special. The beach had pebbles and sand, it wasn’t that clean, but was okay. All inclusive bar is all inclusive only until 12am, after that you have to pay for drinks. There are no snacks during the day, only the three meals a day that are so bad in taste, that it was almost unbearable to it most of it. None of the fruits or vegetables were fresh, especially the fruit, it was literally half rotten. The chef that handed out freshly roasted chicken would not give you more than the little portion that he thought was enough for you. Most of the staff barely spoke English. The manager promised us that we could stay the last day in our rooms until 3pm to be later told that they would charge us if we stayed longer. Extra charge to stay until 6pm is 25€, and to stay until 10pm would be 40€. They took away our all inclusive bracelets the moment we checked out, so we had to wait for our tour guide until 10pm in the hotel with no food or drinks provided, we had to buy everything. All in all, terrible experience, I would not recommend anyone to ever come to this resort.

GLaura Kimmance
GLaura Kimmance
2 months ago

Poor service as it's a bit crowded, food not great as expected. It's advertised there are multiple restaurants but can't be booked more than once. There is always a twist to everything we looked forward to this 5 star hotel such as the 4 restaurants that all serve the same food. The gym is good just a bit far away, you have to walk past a few shops where the owners ask to come in. If you like snorkeling you will have a great time seeing variety of beautiful fish. The pool and sea are great and warm so you would have a great time swimming. The bar was quite disappointing as the water is warm same as any drink. The drinks are also served in small plastic cups and the coffee wasn't always the best. Sometimes the service could have been better as my son got ignored when trying to get a coke. The variety of food is limited and can sometimes be of poor quality. The queues for the food were quite long. The scenery is outstanding and the weather is great.

Waleed Abdelnaser
Waleed Abdelnaser
a month ago

I stayed at sunny days for 6 nights and it was bad service and I never seen that before , overall the beds are very bad and not comfortable, the cake I received for my honeymoon they wrote on it happy birthday instead of happy marriage , also I ordered shave and teeth brush they refused to provide it to my room and they said we do not have it also if I order anything they are too late to provide it to our room , lately we had romantic dinner at fish restaurant which was very terrible and taste bad the service was very bad there and there is no option to choose from the menu they provided us standard dish and no desserts provided. The main restaurant provide bad foods and people working in this hotel did not know about customer service and how to make the guests happy and I won’t never come back again to this hotel

Nevena Cepic
Nevena Cepic
in the last week

We were ten nights at resort Sunny days el Palacio. It was great experience. Very nice laguna beach on one side, and coral beach on the other side of hotel. Nice view from our room. Big number of guests in whole resort. Upon arrival at the hotel, we gave the tip to the receptionist for a better room, and the maid awaits the tip every day to leave water and replace towels. The food was fine, more suited to the Arab world, but it had a large selection so we could eat normally.

Mohamed Abotaleb
Mohamed Abotaleb
2 months ago

I stayed for five nights from15 Aug it is not a hotel it is a random place to stay ,food is disgusting and not fresh and no varieties at all. Juices are very bad ,there are no snacks at all .very poor service . Even the guests are low level of tourists (I saw a father helping his son to pee in the garden ). hot drinks are served in poor plastic cups. The only good thing is the rooms and sometimes the night animation. I advise not to visit such a hotel because from my experience it is the worst hotel I visited.

Address
الغردقة، البحر الأحمر، Egypt