Para falar conosco envie um WhatsApp para 0800 979 2020 - Av. dos Estados, 3852 - São João, Porto Alegre - RS, 90200-320, Brazil
Efficient and friendly service. 24/7 office with shuttle to/from airport terminal
Excellent service at airport counter, English speaking. Staff at rental car pickup location very professional and efficient. English not prevalently spoken.
We were flying from USA with 2 toddlers. After 21 hours of travel, tired and trying to keep up with 2 excited toddlers, we arrived at the agency and asked for the car we booked. We have driver's licenses from the US, and passport from Brazil. They REFUSED to give us the car, stating the drivers license and passport have to be from the same country... Since WHEN???? We never ever had this issue before and we've lived in the US for 8 years. We could find another rental car agency next to the airport who still had cars available. This sounds like discrimination to me. This was the first time I used Hertz and will definitely be the last one. Seems they make up the rules they want. At least this should appear somewhere on their website if that's a rule!!! And the best is that we had to prepaid part of it and they don't want to reimburse it!!!
Check in is very long, no efficiencies. Car was ok. Return was excellent.
corteous staff, fast check in,
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