J.E. Irausquin Blvd 79, Noord, Aruba
Great service, everyone is very attentive and friendly! The entertainment staff are so fun and are great at getting people involved! The drink service around the pool area was fast and friendly, often bringing new drinks before we even needed to ask. The food was good with lots of healthy options. The limited seating at the specialty restaurants was disappointing but with covid protocol, I could overlook this and we planned ahead and got in line early so it was never an issue. The room was good, a bit musty smelling (seems the whole place has a humidity control issue) that seemed to come from the dresser mostly. I couldn't put my clothes away because they would have smelled awful. The room was clean though. It would have been nice if room service was available but not that big of a deal, to us anyway. The pool and beach are phenomenal! EXCELLENT snorkeling is just a few meters off the beach around a small rock area. Free snorkel gear, kayaks, and paddle boards are available too. We would come back for another stay at Riu Palace Aruba in the future.
I will begin by saying that the Resort is in a Great location. The view from the room is Spectacular. But.....This resort is VERY dated. I felt like I was back in the 80's. The musty/moldy smell when you walk in made me want to leave this place immediately. Front Desk personal wasn't the friendliest. The elevators were a complete nightmare. The whole resort is super noisy (construction). All doors slam super hard and loud. (All you heard all night) The room has no beauty to it. Old furniture, cracked walls, broken shower tiles, broken light fixtures. All night stands and tables have a unstable glass covering. Food options was decent. More than half of the servers looked like unapproachable. Sadly to say I will NOT recommend this resort to anyone and it left me with no desire to return to Aruba.. I've been to other resorts where I've spend less money and received a higher level of service.
Two years ago it was great and very different. Right now is a complete chaos. Internet is not working. Poor service overall. This was our second time at this hotel and our last. Don’t rely on any information from the front desk because they are probably wrong. The food is good, the same as last time. This is the only thing.
Riu palace ARUBA !!.
uncaring staff, no reservation signature restaurants, A Joke! Pretty on outside inside a burst! Tranquil and inviting places shouldn't have a black motif! A bed made of concrete with no comfortable pillows. Food that's tasteless and unimaginable. Alcoholic drinks none existing. Inside Staff that is not willing to help you!!!! I know you have heard these issues before. I regret my choice in this hotel. I will not recommend this hotel to anyone.
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